Concerned about Your Order’s Status?
It usually takes us 3-7 days to process an order, and Priority Mail takes an additional 3-5 days or Express Mail takes 1-3 days to deliver. For International orders contact us to confirm your country’s custom regulations allow importing Chinese herbs, normally custom approval can add on a week or more to the delivery process.
If you supplied an email address when placing your order, we will send an email to let you know when the order has been shipped, and we will supply a tracking # that you can use (by going to www.usps.com).
Our hours of operation are Monday-Friday 9:00 am–6:00 pm (Pacific Time). If you have any questions, comments, or concerns, please feel free to contact us using one of the following:
Toll-free phone line: 1-800-641-0945
Corporate Address: 200 Montecito Avenue # 304 Oakland CA 94610